Gambling is a form of entertainment and is supposed to be fun. It’s important to recognize the signs that may suggest you or someone you know has a gambling problem. Signs may include;
If any of the above apply to you, it’s important that you address the issue.
If you so request, we will close any account for a minimum period of six months, during which time it will not be possible for the account to be re-opened for any reason.
To close your account, email Bitcoin Casino Support detailing the account you wish to close. Following the mandatory six-month period, it will be up to you (the player) to contact Bitcoin Casino again to reopen the account. All requests to reopen a closed account will be reviewed by management. Accounts closed as part of our self-exclusion policy cannot be reopened for any reason until the six-month self-exclusion period has expired.
To permanently close your account, email Bitcoin Casino Support and clearly state the reason(s). If you request we close your account indefinitely due to an admitted gambling problem, your account cannot be reopened for any reason.
All future wagers, bonus funds, tournament entries, and promotions will be forfeited upon self-exclusion and will not be reinstated. All remaining player balances, less active bonuses, will be transferred to your verified web wallet(s).
We want you to enjoy our casino without consequences. Do not bet or wager amounts larger than that with which you are comfortable. Do not bet or wager funds you cannot afford to lose. Do not chase your losses or allow gaming to infringe on other activities.
At Bitcoin Casino, our aim is to provide you with a safe and secure regulated environment for a pleasant and rewarding entertainment experience. We encourage our players to enjoy our products and services in a responsible manner. Bitcoin Casino takes responsible gambling seriously and if you have any concerns about your gambling habits then we urge you to seek help from accredited organizations.