frequently asked questions

Our cashier makes it easy to make deposits and withdrawals using your choice of cryptocurrencies. Visit Bitcoin Casino's payments page for the option that best fits your needs.

At Bitcoin Casino, withdrawals are fast, though much of that has to do with the blockchain and ease with which transactions take place. There can be delays, and just like the blockchain, Bitcoin Casino processes withdrawals in blocks following a brief review. It can take anywhere from a few minutes to 12 hours for blocks of cashouts to be processed. For larger individual player cashouts, a Know Your Customer (KYC) may be required.

From Welcome Bonuses to Free Spins, Bitcoin Casino has every kind of bonus for every kind of player, every day of the week. Be sure to visit our Promos page for details.

We also suggest you review our Bonus Terms for the latest updates.

Recent guidelines on casino player account verification.

I'll bet you're as excited as we are to see gambling online no longer carries the stigma it did in years past, but with mainstream acceptance comes responsibility. Recent laws adopted by Europe, Canada, and the United State require us to expand our privacy policy and verify players who've reached a certain status. If you're a recreational player, then these rules probably don't pertain to you. In the instance you are asked to verify your account, we've kept the process simple so you can quickly return to playing at your favorite Bitcoin Casino.

Player Account Verification

  1. A player account must be verified when reach a certain stage of gambling activity. These include:
    • Deposits: Cumulative sum of EUR 2,000 or currency equivalent, including cryptocurrencies.
    • Withdrawals: Cumulative sum of EUR 2,000 or currency equivalent, including cryptocurrencies.
  2. You'll be notified during play and by email when it's time to submit Know Your Customer (KYC) documents that can be easily uploaded through the casino's KYC online feature. These documents may include one or more of the following:
    • Photo or scan of valid ID.
    • Proof of payment option used for deposit (i.e. screenshot of e-wallet, photo/scan of the card, bank statement).
    • Proof of address (i.e. utility bill).
    • Selfie with ID.
    • Selfie with a special note (example: Hello 'Bitcoin Casino').

Prevent spying eyes from tracking your online behavior.

Your internet service provider, and therefor your government, can see every website you visit from your computer.

Tor is FREE! Tor software is an open network that helps you defend against traffic analysis; a form of network surveillance that threatens personal freedom, privacy, confidential business activities, personal relationships, and tracks shopping and gambling habits.

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Your winnings at Bitcoin Casino are your business.

Your privacy is important to us. We do not report player wins or losses to government agencies or financial institutions.


That said, each country has its own laws regarding gambling wins and losses and it's up to the individual to abide by them.

It's easy to change your password with a valid email address.

If you have forgotten your password, go to the login and click "Forgot password?" text link located below or next to the username and password boxes. Follow the instructions to create a new password.


If you wish to change your password, login to your account and go to your Account page. Then, follow the instructions.

Yes. At Bitcoin Casino, we are crypto people too.

As you can see, our registration process only requires you to provide a valid email address for authentication purposes.


We do not spam our players and the only emails we send are transaction confirmations, policy changes, promotions, news, and updates on improved services.


Your personal data will never be disclosed to third parties, and we promise to protect and respect your privacy in accordance with the Data Protection Act, the General Data Protection Regulation (GDPR), and best business practices.


Read more about our Privacy Policy.

Some gambling sites ban players due to laws in their own country or fraud.

So, you've found just the right online casino that appeals to your style, has all the games you want to play, and offers great bonuses. But, what happens when you are denied the ability to create an account or play a game you've chosen because it says that people from your country are not permitted?


There are usually two reasons why gambling sites deny players.

1. People from your country are banned from playing at online casinos due to current laws in their own country.

2. Fraud. Certain countries are rife with players trying to cheat the system causing some game providers to put a ban on the entire country.


Many online casinos include Bonus Terms that help prevent fraud from taking place. Others change their policies to abide by industry standards. If a casino has denied you the ability to register or play, chances are others will too. Be sure to review our Terms and Conditions regarding bonus policies and country restrictions, as laws change often and rules are regularly updated.

Instant deposits, no fees, and fast payouts!


Bitcoin and cryptocurrency transactions are fast! Really fast. They are confidential too.


Blockchain fees are minimal - so small, in fact, you hardly feel them - and we will never charge you a fee on a deposit or withdrawal.


We are crypto people too, so you can rest assured your funds are safe at BitcoinCasino.com.


Play With Bitcoin and Crypto Now!

Live customer service representatives are here to help.

We understand, sometimes you want to talk to a real person. Good news! When you click on the Live Chat, one of our customer service representatives is there to help.


Our chat support allows us to communicate with anyone around the world and nothing gets lost in translation.

Buying and exchanging bitcoin has never been easier!

Are you ready to play with bitcoin? You've come to the right place!


At BitcoinCasino.com, we're converting players from fiat to bitcoin every day! You too can play games with cryptocurrency, like Bitcoin, Ethereum, Litecoin, and Bitcoin Cash. It's safe, transactions are confirmed in minutes, and the fees are so small they are barely noticeable.


The best part? When you win, you don't have to wait for a bank or credit card company to process your withdrawals and the coin lands in the wallet of your choice right away.


Visit our Get Started With Bitcoin page and switch to bitcoin today! We'll show you how.

We're open for business!

Bitcoin Casino is open 24 hours a day, seven days a week. Simply log in and play.


Our customer service representatives are in-house, not outsourced, so you always get the most accurate and helpful information when you need it.

For bitcoin and altcoins, web wallets make trading and spending cryptocurrency simple.

If you're going to buy bitcoin, you'll need a place to keep it.


A web wallet is simply a place for you to receive, hold, and spend bitcoin and most cryptocurrency. Today's web wallets make it convenient to shop, make worldwide payments, and transfer funds to friends and family instantly.


Web wallets are free and easy to use and most include apps for smartphones and mobile devices. Plus, your coins are safe even if your phone is lost or stolen. Try that with a purse or credit card.


Learn more about web wallets by visiting our Get Started With Bitcoin page.

While you must be a registered player in order to participate in our games, you aren't required to make a deposit to play games for free.


Browse our vast selection of slots, video poker, blackjack, then hover your cursor (or finger for touch screens) over the game you wamt to play and click the “play for fun” option.


Go ahead and take us for a spin.


If you decide to gamble, simply click the "Sign Up" button located in the header, fill out the pop up form with your username, email, and chosen password. Then, verify your email address and make a deposit - all without leaving the game!

The maximum amount you can withdraw at one time is the equivelant of EUR5,000.


For safety and security reasons, we do not store large quantities of cryptocurrency on our server.


Industry security procedures require us to store a minimum balance of funds offline and away from possible hackers in a place called "cold storage." Large payouts require us to move a portion of that balance from multiple blockchain addresses back to our casino's cashier when necessary.


In the instance you wish to withdraw the equivalent, in bitcoin or alt-coin, of EUR5,000 or more, the amount will be moved from cold storage back to the casino cashier, then paid to you in installments over a reasonable period.


This procedure is designed with your complete security in mind.

Free spins, free play, match bonuses, raffles, and more!

We're glad you asked!


Be it free spins, free play, or bonuses that double and even triple your chances of winning, BitcoinCasino.com has something for every kind of player, every day of the week. Visit our Promos Page for the latest offers!

Wager requirements, blockchain delays, and reviews can delay a cashout request.

Was your cashout request declined?


There are a few factors that may affect your ability to withdraw. Let's go over them.

1. You may not have completed your wager requirements. Check your bonus history. The status of your last bonus played must be "expired," "completed," or "lost." You may cancel your bonus at any time with the understanding that all winnings associated are forfeited.

2. A deposit has not yet cleared the blockchain.

3. Your deposit, play, or withdrawal is under review.


If you still have questions, feel free to visit our Live Chat to speak with a customer service representative.

Bitcoin Casino has every kind of bonus for every kind of player.

Do you have a bonus code?

If so, go to the cashier and enter your bonus code in the bonus module. Remember, bonus codes are case sensitive and always in capital letters (i.e.; WELCOME100).


Don’t have a bonus code?

If you don’t have a bonus code but believe you are entitled to one, visit our Live Chat to speak to a representative.

Activating your bonus.

To activate your bonus, visit your BitcoinCasino.com player profile to see active, pending, and a history of your bonuses. Then, click on the eligible bonus of your choice and follow the instructions.


Always enter your bonus code (case sensitive, all CAPS) before you make a deposit.

Start earning Loyalty Points with your very first spin!

Loyalty Points are credit for real play. At BitcoinCasino.com you start earning Loyalty Points with your very first spin. The more you play, the more points you earn.


Loyalty Points work in two ways:

1. Loyalty Points determine your status, from Premium Membership all the way to VIP.

2. Loyalty Points are also redeemable for free play, extended play, bonuses, and more.


Visit our Rewards Program page for details on our latest offers.

Deposit and play right away, even before your funds are confirmed on the blockchain.

Do you have Bitcoins, Bitcoin Cash, Ethereum, or Litecoin laying around in various wallets? Most of us do, and what better way to spend those random coins than on the best entertainment experience on the web?


Login to BitcoinCasino.com, go to the cashier and follow the instructions. Our payment processor makes it quick and easy.


No need to wait for multiple blockchain confirmations. The funds will appear immediately on your account and you can play them right away.

Wager a little or a lot! We have game limits for every kind of player.

The minimum deposit is the BTC or altcoin equivelant of 1 mBTC (0.001 BTC).


There is no maximum amount you can deposit at BitcoinCasino.com.

With that said, you should always keep your bitcoins and alt-coins in a safe place.


After the first blockchain confirmation, the funds will appear on your account and you can begin playing right away. However, before a withdrawal can be processed, all wager requirements plus six blockchain confirmations on the deposit and play must be completed before a withdrawal will be processed.

Internet connection issues have no effect on the outcome of a spin.

When a slot reel or roulette wheel keep spinning or your play is interrupted, it's usually due to a slow internet connection. If this happens, don't worry. Once a spin is initiated, the game provider will ensure the play is completed. Results will be visible when your internet connection is re-established.


Again, your internet connection issues have no effect the outcome of a spin, the game provider software, or its functionality.

Wager requirements for bonus and extended free play.

A rollover is a wagering requirement, or the value of a bonus multiplied by the number of times it must be wagered.

No problem! Just contact our Live Support at any time to chat with a Bitcoin Casino representative or leave a message.

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